Following a hack against the nation’s largest prescription processing company, Change Healthcare, pharmacies are encountering delays nationwide. On Wednesday, the company said that it was “experiencing a network interruption linked to a cyber security problem.”
Change Healthcare stated, “Once we became aware of the external danger, we took prompt steps to disconnect our systems to minimize additional effects in the interest of safeguarding our partners and patients.”
The IT business continued, “At this point, we think the issue is exclusive to Change Healthcare, and all other systems throughout UnitedHealth Group are functioning.” “We anticipate that the disturbance will continue at least for the day.”
Change Healthcare, one of the biggest providers of healthcare technology in the US, which processes payments from patients and orders across the nation, has not revealed the details of the incident.
According to an article from the Huron Daily Tribune, pharmacies have seen disruptions as a result of the event.
For instance, Michigan-based healthcare company Scheurer Health stated that none of its family pharmacy sites could fill prescriptions.
On the other hand, a medical group at Kansas’ McConnell Air Force Base reported on Wednesday that there was a temporary pharmacy outage. They also noted that they understood the trouble this may create and appreciated the patient as they worked to find a solution.
22nd Medical Group stated, “Our staff is trying to restore comprehensive pharmacy services as quickly as feasible.” ” Tomorrow or later is when we plan to have this issue resolved. We’ll keep an eye on things and keep you informed about our developments.
“The 22nd Medical Group Pharmacy is unable to fill new prescriptions as a result of an unanticipated MHS Genesis outage that affected the whole organization. In a follow-up post on Thursday, the medical organization stated, “But our pharmacy is still open and will keep filling prescriptions that have already been filled.
Canadian Lakes Pharmacy, situated in Michigan, further declared on Wednesday that it is “the issue that has been occurring yesterday and starting today that is impacting most establishments.”
Canadian Lakes Pharmacy said that “several of the major prescription processors in North America are experiencing a statewide outage.”
“We can accept your prescription, but for the majority of insurance policies, we are unable to bill your insurer. It would be fantastic if you could hold off on picking up your prescription for a day or so, the pharmacist stated.
“We appreciate your patience, understanding, and ongoing support,” the drugstore said in closing. “Unfortunately, this affects the majority of pharmacies and is entirely beyond our control.”
Change Healthcare has not yet released a timeframe for when it will resume its regular operations, although the outage is anticipated to linger until Friday.
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